Privacy Policy

Last updated: September 2026

Who We Are

The Beauty Spot by Laura is a home-based beauty and aesthetics clinic located at 6 Rodney Ave, Tonbridge, TN10 4JR, Kent. Laura is the data controller for the purposes of UK GDPR. If you have any questions about how we handle your personal data, please contact us here.

What Information We Collect

We may collect and process the following personal information:

• Your name, email address, telephone number and any details you provide when making an enquiry via our contact form or by phone
• Information about the treatments you are interested in or have received
• Health and medical information where relevant to your treatment, provided directly by you
• Records of your appointments and treatment history

How We Use Your Information

We use your personal information to:

• Respond to your enquiries and booking requests
• Provide and manage the treatments and services you request
• Maintain accurate client records for health and safety purposes
• Contact you regarding your appointments
• Meet our legal and regulatory obligations

We will never sell, rent or share your personal information with third parties for marketing purposes.

Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract performance - to deliver the treatments and services you have requested
• Legitimate interests - to manage our business, respond to enquiries and maintain client records
• Legal obligation - where we are required to retain records for regulatory or insurance purposes
• Consent - where you have given us explicit consent, for example to send you information about offers or news

Special Category Data

Where treatments require it, we may collect health-related information. This is processed with your explicit consent and is treated with the utmost care and confidentiality. You have the right to withdraw consent at any time.

How Long We Keep Your Data

We retain client records for as long as is necessary to provide our services and to comply with applicable legal and regulatory requirements. Enquiry data from individuals who do not become clients is deleted within six months. You may request deletion of your data at any time, subject to any legal obligations we have to retain certain records.

Your Rights

Under UK GDPR you have the following rights:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (the "right to be forgotten")
• The right to restrict or object to our processing of your data
• The right to data portability
• The right to withdraw consent at any time where processing is based on consent

To exercise any of these rights, please get in touch. We will respond within one calendar month.

Data Security

We take appropriate measures to protect your personal data from unauthorised access, loss or disclosure. Client records are stored securely and access is restricted to Laura only.

Third Parties

We do not share your personal data with third parties except where necessary to provide our services (for example, our website hosting provider) or where required by law. Any third-party providers we use are required to handle your data in accordance with UK GDPR.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this policy periodically.